ABOUT BEWELL MANOR

How long have you been trading?

Bewell Manor Limited has been professionally trading since August 2018, so we are still a fairly new company.

Our company was founded on the principles of using the magic of nature to create high-quality luxury candle products.

Take a look at our ‘about us’ page to find out how we began.

What is your company address?

Our registered business address is…

Bewell Manor Limited
Riddleton-end,
Inghams Road,
Tetney,
DN36 5LW
Lincolnshire
United Kingdom

What is your company number?

Bewell Manor Limited is a company registered in England & Wales. Our company number is 11222380

What's so special about Bewell Manor?

At Bewell Manor, we are most proud of the fact that our products are made by some of the finest natural and ethically sourced ingredients in the world.

Our philosophy is understanding the importance and purity of nature and utilising it to make beautiful luxury products that we can all enjoy.

When it comes to our candles, we don’t just use any wax, we use the finest white beeswax. Beeswax is the most superior wax to use in candles because of its longevity and its many health and burning properties that other more commonly known waxes are deprived of.

The essential oils we use to fragrance our products are all ethically and sustainably sourced from around the world. They are made with the highest grade fruits, plants and spices.

PURCHASING & PAYMENT

Where can I buy?

Bewell Manor products can be bought via our online store – www.BewellManor.com/shop.

Alternatively, you can purchase from one of our retailers. Check out our ‘where to buy’ page to find your nearest seller. 

You can also find us on Amazon.co.uk.

How can I pay?

There are two ways you can pay, both of which are fully safe and secure.

With Stripe and PayPal you can pay with your credit or debit card. You do not need a Stipe or Paypal account to pay. Simply choose your prefered payment gateway and fill out your credit card information. The payment process is directly between you and your chosen payment gateway provider. None of your credit card information is seen or stored on our system.

My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, otherwise please contact us via our contact form on our ‘contact’ page.

Is VAT added to the price?

Bewell Manor is not currently VAT registered so you will not need to pay VAT on your order.

What is Stripe?

Stripe is a payment gateway tool that allows you to make payments for products and services that you purchase over the internet (similar to PayPal). Stripes advanced technology prevents the need to transfer confidential payment information to our servers creating a secure payment environment for your online transactions. For more information, visit Stripe.com

Do you store my payment details?

No. We NEVER store your payment information. When you enter your payment details via PayPal or Stripe, your payment details are NEVER sent to us enabling a safe and secure online shopping environment.

Can I pay with Paypal without having a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account all you need is any Debit/Credit card that is supported by Paypal.

SHIPPING & DELIVERY

Where do Bewell Manor deliver?

We deliver to all corners of the United Kingdom, including Northern Ireland. Delivery times may vary depending on the location. Traditionally, deliveries to Northern Ireland and North Scotland take 1 – 2 days longer to reach their destination.

How much does delivery cost?

Delivery is free on orders £15.00 or over. Orders under £15.00 cost £3.00 for standard 2-3 day delivery or £5.00 for express delivery.

Can my items be delivered to somewhere different to my billing address?

Yes. On the checkout page, tick the box that says ‘deliver to a different address’. A dropdown menu will appear where you can input a delivery address different to your billing address.

Where is my parcel?

If your parcel has not arrived in the allocated delivery time, please check your parcels tracking information. The tracking number of your package will be sent once your order has been processed.

If the tracking information does not tell you the state of your parcel, please contact us via our contact form on our ‘contact’ page. We will resend your item(s) as soon as possible. Sometimes parcels are lost or damaged during transit.

My item(s) have arrived damaged. What do I do?

If your item(s) have arrived damaged, please contact us via our contact form on our ‘contact’ page. We will send you a replacement as soon as possible.

To confirm damage during transit, we may ask you to provide photographic evidence of the damage.  

What courier do you use?

For our free and standard delivery, we use Hermes.

For our express delivery service, we use Royal Mail.

How do I track my order?

Once your order has been processed, we will send you an email with a tracking number and tracking link. Simply click on the tracking link or paste your tracking number into the couriers tracking page.

For free and standard delivery services, use the ‘my Hermes’ tracking page.

For express delivery, use Royal mails ‘track and trace’ page.

Here you will find all the information you need to track your parcel.

SECURITY

Is it safe to shop on BewellManor.com?

Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our website encrypts the transmission of all personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol that uses 128-bit encryption technology. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it allowing you to shop with complete peace of mind.

Do you store my payment details when I pace an order?

No. We never see your payment details when you make payment via our website.

STOCKIST & WHOLESALE

Can I become a stockist?

For all stockist enquiries please contact us via our contact form on our ‘contact’ page.

Do you offer wholesale discount?

We do offer wholesale discount on large orders. Please contact us via our contact form on our ‘contact’ page.

LEGAL

Where can I view your terms & conditions?

Our terms & conditions can be found on our ‘Terms & conditions’ page.

Where can I view your refund & return policy?

Our return & refund policy can be found on our ‘Return & refund policy’ page.

Where can I view your privacy policy?

Our privacy policy can be found on our ‘Privacy policy’ page.

Where can I view your disclaimer?

Our disclaimer can be found on our ‘Disclaimer’ page.

Where can I view your cookie policy?

Our cookie policy can be found on our ‘Cookie policy’ page