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USE CODE BEWELL10 AT CHECKOUT FOR 10% OFF YOUR ORDER

FREQUENTLY ASKED QUESTIONS

PRODUCTS

At Bewell Manor, we believe in the power of nature, so we only use the finest natural ingredients in our products.

Check out our ‘about‘ page to learn more.

We use high grade, premium, pure essential oils to fragrance our products. They are all 100% natural and are ethically and sustainably sourced from around the world.

We use premium grade soy wax in our scented candles. Soy wax is 100% natural, clean burning, eco friendly and has a strong scent throw. Burning soy wax candles in combination with natural fragrances mean that our candles are safe to burn around people who suffer from breathing difficulties, children and pets.

Our scented candles are made with natural ingredients, and DO NOT contain harsh chemicals or paraffin, so they ARE safe to burn around pets. However, research has shown that animals like dogs and cats dislike the scent of citrus fruits like lemon, lime and orange.

WARNING! Never leave a candle burning near a pet or young child unless supervised.

Each candle works differently depending on the size, material and wick count of the candle. Information regarding the care of the candle can be found on the candles safety sticker, which is found either at the bottom of the candle or inside the lid.

For more detailed information, please visit our blog post ‘How to look after a scented candle’

SHIPPING AND DELIVERY

We deliver to the UK Mainland. If you would like your item(s) shipped elsewhere, please contact us though our contact form for a quote.

We use Hermes to send your product(s) to you. All orders come fully insured and tracked as standard.

‘Free’ or ‘Standard’ delivery takes between 2 – 3 business days.

Express delivery takes between 1 – 2 business days to arrive.

Delivery to UK Mainland is free (standard) when you spend £15.00 or over at www.BewellManor.com

Orders under £15.00 will cost £3.00 for standard delivery.

Express delivery costs £5.00. 

PAYMENT

We accept the following payment methods…

  • Visa (Via Stripe or Paypal)
  • Mastercard (Via Stripe or Paypal)
  • American Express (Via Stripe or Paypal)
  • Paypal

Yes, we do accept gift cards as payment. If you would like a gift card, please contact us via our contact page.

REFUNDS & EXCHANGES

If there is a problem with your item(s) please get in touch by contacting us through our ‘contact’ form.

Once we know that you would like to return your item(s) you will have to send the item(s) back to us at

Bewell Manor
8a Mercer Row,
Louth,
Lincolnshire
LN11 9JQ

Once inspected, we will refund you through the original payment method.

We send out our items fully protected against damage during transit. However, because many of our products are made from glass, we do sometimes experience damage during the delivery process.

Please contact us through our ‘contact’ page to see if you need to pay for the return yourself or whether we can supply a free postage label.

Yes. If the item(s) have not been used, you can contact us through our ‘contact’ page and request an exchange.

We can also provide gift cards on request if desired.

SECURITY

Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our website encrypts the transmission of all personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol that uses 128-bit encryption technology.

During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it allowing you to shop with complete peace of mind.

No. We don’t see any of your payment details when you make a purchase from us.

STOCKIST & WHOLESALE

Please get in contact with us via our contact page if you are interested in becoming a retailer.

LEGAL

Our Terms & Conditions can be found by clicking here.

Our Return & Refund Policy can be found by clicking here.

Our Privacy Policy can be found by clicking here.

Our Disclaimer can be found by clicking here.

Our Cookie Policy can be found by clicking here.

USE CODE

BEWELL10

AT CHECKOUT FOR

10% OFF YOUR NEXT ORDER

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